Our customer onboarding process
Switching to new retail planning software can feel overwhelming, but our comprehensive onboarding process guarantees a smooth and straightforward migration.
TRUSTED BY LEADING RETAILERS WORLDWIDE
Building solid foundations
Having worked closely with leading retailers in a variety of sectors, the StoreSpace® Customer Success Programme has been crafted over many years, using a combination of our retail planning expertise, knowledge of retailer processes and practical insights into the challenges of software implementation.
The result is a more streamlined, integrated and user-friendly approach to store layout and design, allowing your business to unlock new levels of business efficiency, customer satisfaction and profitability.
“I have worked with many software companies, the StoreSpace® support is the best that I have used in the last 20 years.”
“With all stores mapped in StoreSpace®, I can run a simple SQL query to generate a product distribution grid. This means we can take prompt action to fill those voids and minimize lost sales.”
“The training was a great way to get started and the more I use StoreSpace® the more efficient I become.”
Key milestones
To complete a successful migration from your current retail planning system to StoreSpace®, our onboarding process has five clearly defined stages. It takes up to 12 weeks to complete and is flexible depending on the availability of your IT, merchandising and store development teams.
Your business goals, team capabilities and resource availability will be considered throughout, in order to reduce friction and maximise adoption.
A transparent and methodical approach
We track and document the entire StoreSpace® implementation journey from the start of our relationship. All stakeholders are involved along the way to define objectives, monitor progress and identify any potential roadblocks that could affect the implementation timeline.
As your partners in success, we encourage open and transparent communication between teams, to ensure StoreSpace® meets expectations and allows your business to thrive.
Your StoreSpace® implementation journey
Led by our expert team, we have a tried-and-tested client onboarding system, which takes place over six to twelve weeks, depending on the resources you have available.
Stage One: Project launch
We begin with a collaborative kick-off meeting. This gives our team the chance to gain a clearer understanding of your business priorities. All key decision-makers come together to align expectations around the functionality that StoreSpace® must deliver.
Stage Two: Discovery
As a team, we identify and document areas in your current retail planning processes that could be improved. During the Discovery sessions, we also capture the decisions that will inform how StoreSpace® is configured for your business.
Stage Three: Data preparation
Two distinct parts: the pilot and data migration. Our team migrates a sample of your existing drawings to StoreSpace® to create a pilot, giving an accurate representation of the completed platform and an accurate quote for the data migration. Once approved, migration can begin in earnest.
Stage Four: Training
StoreSpace® training follows data migration. It takes four days to complete and is tailored to the users' level of AutoCAD skills, online or in person. We cover key aspects related to specific user roles so your colleagues are fully equipped before launch.
Stage Five: Hypercare
Once StoreSpace® is in place, we progress into the Hypercare phase, which lasts for up to two weeks. Acting as a real-time support team, Hypercare ensures someone is always on hand. After that, we book monthly meetings for up to one year.
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