Customer success guaranteed by StoreSpace®
We know that implementing new software can be a daunting process. That's why our Customer Success consultants are committed to ensuring your teams feel confident using StoreSpace® in line with your business objectives.
TRUSTED BY LEADING RETAILERS WORLDWIDE
Helping retailers thrive
Customer support is at the heart of everything we do. From our initial conversations, through to onboarding your teams, training sessions and beyond, we're on-hand to help you achieve success.
“Our adaptable approach is designed to help retailers thrive in this ever-changing world. Retailers are navigating increased demand for trends like personalisation, convenience and experiential retail, all of which require a strategic approach to space planning.”
Your retail space partner
At StoreSpace®, we have a tried-and-tested Customer Success Programme, which has been honed by our team while working with some of the biggest names in the retail sector.
It is designed to ensure your business is up and running with StoreSpace® as quickly and smoothly as possible. From an in-depth onboarding and implementation process, to training and support and even data migration, we're with you every step of the way.
Beyond the ordinary
At StoreSpace® our support extends beyond onboarding and training. Through our Hypercare package, we offer ongoing support and assistance, even if your teams are in different time zones. It gives your colleagues real-time access to our consultants, ensuring effective software adoption, wherever you are in the world.
“It is the monthly Customer Success meetings that I have found really useful. Whether it is demonstrating new functionality or prompting ideas for new ways of working, the meetings ensure that we get the most out of StoreSpace®.”
“The discovery process was very comprehensive. We discussed our internal processes in detail and did a good job from the very start. StoreSpace Insights understood perfectly what we needed.”
“StoreSpace® has prompted the macro team to re-evaluate both the highest and lowest value categories with positive outcomes.”
Our customer success services
Our customer onboarding process
Switching to new retail planning software can feel overwhelming, but our comprehensive onboarding process guarantees a smooth migration.
Read more →StoreSpace® data migration services
We'll help migrate your floor plans from your current retail planning system before training your teams to add the rest of your estate.
Read more →Training and support
Advanced training and ongoing support to ensure your teams are confident and getting results from our retail planning software.
Read more →Matterport 3D surveys
Detailed 'Digital Twins' let retailers oversee multi-site design and refit projects remotely, with precision and consistency.
Read more →Discover our retail software solutions
StoreSpace® retail floor planning software
Developed by retail planning experts, StoreSpace® provides a comprehensive suite of tools to help you plan, manage and optimise your stores.
Read more →Store Insights from StoreSpace®
Unlock the full potential of your retail space with the Store Insights analytics module, gaining valuable data on store performance.
Read more →
Speak to our Customer Success team
Book a personalised walkthrough with a macro space planning expert and see how StoreSpace® fits your estate.
Request a demo30-minute personalised walkthrough · No obligation