StoreSpace® Implementation – Onboarding new clients

We have created the StoreSpace® implementation process to help guarantee our customer success with the onboarding process; and we use it with all new StoreSpace® clients. The implementation plan helps clients move to an integrated floor planning process using StoreSpace® as quickly as their internal resources allow.

Defining the StoreSpace® onboarding process

In this video, StoreSpace Insights’ Head of Client Services, Richard Burford, explains how the process works with a series of meetings to agree the key milestones to be achieved.

Gaining a thorough understanding of retailer processes

The StoreSpace® implementation process can take anywhere between six to twelve weeks and is flexible and scalable depending on the clients’ availability of resources. The system starts with a kick-off exercise, followed by a discovery process where the StoreSpace Insights’ Customer Success team gains a thorough understanding of the current business operations and challenges the client currently faces.

Data migration, training and Hypercare

Data migration is the next step, where data of existing client assets is transferred from their old systems potentially in excel or as .dwg files and they are bought into StoreSpace creating a single document. Training and Hypercare sessions are provided at the end of the implementation to help clients adopt the software and provide a real-time communication point with StoreSpace consultants.