Training and support
As part of our comprehensive Customer Success Programme, we will provide your teams with advanced training and ongoing support, to ensure they are confident and getting results from our retail planning software.
Training that works for you
Training is the fourth stage in our Customer Success Programme. Each programme is adapted to your business and your teams’ needs, so training is delivered in a way that works for you. Whether you prefer online training, or you’d prefer face-to-face training on-site, we can accommodate that.
Different members of your team will have different levels of experience and comfort using new technologies. We carefully identify training needs as part of the Discovery sessions to ensure your users are confident using StoreSpace® when the system goes live.
All this information is used by our Customer Support teams, so we can refer to the business objectives and processes established at the start of our relationship and ensure you’re always on track.
Tailored training support
Depending on your team’s level of experience, training typically takes four days to complete. We train users according to their roles and ensure they are confident using StoreSpace®. On the fifth day, we conduct a User Acceptance Training session to ensure the agreed scope is delivered before StoreSpace® is put live.
Hypercare
Our support doesn’t end once training is complete. We’re proud to offer all clients Hypercare; two weeks of daily Microsoft Teams calls with a member of our team, to ensure adoption is going smoothly. And if you’re not in the UK, don’t worry! We will fit in with your time zone, so there’s always someone on hand to answer questions.
After the Hypercare stage, we’ll move to monthly check-ins. These can be scheduled for up to a year, to make sure you continue to get value from our tools and top tips on store planning best practice.
We will also support you in the rollout to stores, creating simple ‘How to videos’ in your StoreSpace environment for your store associates.
- StoreSpace® feedback
“The training was a great way to get started and the more I use StoreSpace® the more efficient I become."
Matt Thomas
- StoreSpace® feedback
"We know that everything within our floorplans and planograms are correct because everyone is working from the same information. We are very happy with StoreSpace® and everything is working with the process."
Alejandro Bennasar
- StoreSpace® feedback
"StoreSpace® helps us to use our time much more productively and be proactive in space planning, rather than having to keep reacting to changes as they come along."
Peter Bainbridge
Key training and support features
Led by our on-boarding experts, the role-based training ensures your StoreSpace users are confident and able to get results quickly.
Contact our Customer Success Team today.
Get in touch
Role-based learning
We know that your resources aren’t limitless. That’s why we ensure that each team member can focus on the StoreSpace® features that are most relevant to their responsibilities within the business, so their time is allocated effectively.
Flexible delivery options
Although we prefer to deliver training in person – because your teams have the best experience – online sessions are also available for as many team members as needed. We can even accommodate sessions in multiple time zones and languages.
Real-world practice
Our training sessions make use of your store data and floor plans to provide a hands-on experience so your team can hit the ground running once setup is complete.
Exceptional level of support
Unlike other providers, our in-depth training focuses on the real-world applications of our store planning software, ensuring that guidance is relevant to your employees’ roles.
Training takes between two to four days, followed by our Hypercare daily support for two weeks. After that, we provide monthly check-ins with a dedicated team member for as long as your business needs.
Discover our retail software solutions
StoreSpace® retail floor planning software
Developed by retail planning experts, StoreSpace® provides a comprehensive suite of tools to help you plan, manage and optimise your stores.
Store Insights from StoreSpace®
Unlock the full potential of your retail space with the Store Insights analytics module. Gain valuable data on store performance, optimize layouts, and drive smarter, data-backed decisions to boost sales.
Trusted by global brands