How NTUC FairPrice digitised store planning and space management with StoreSpace®

Managing store layouts, category allocations, and promotional space across hundreds of stores was a complex challenge for NTUC FairPrice, one of Singapore’s largest supermarket and grocery retailers.

Workflows relied heavily on AutoCAD and Excel, requiring store areas to be measured manually in CAD drawings and then recorded in spreadsheets. This fragmented, manual approach created repeated work, errors, and inconsistencies, making it difficult to maintain accurate, up-to-date data across their network.

Before implementing StoreSpace®, tasks like measuring store areas and recording category allocations were completed manually. Any change to store measurements required updates across multiple files, increasing the risk of inconsistencies. Maintaining accurate records across the entire store network was time-consuming and prone to error, making operational analysis and planning a complex, repetitive task.

Digitising store layouts with StoreSpace®

FairPrice addressed these inefficiencies by adopting StoreSpace®, moving from spreadsheet-driven workflows to a structured, digital process. The workflow now starts by importing CAD store drawings into the platform. Store areas are digitally marked, including total selling areas and back-of-house spaces, before building category flows across the layout.

“Previously what we did was very manual. We needed to use AutoCAD to draw and then manually note down somewhere for all the areas, for each category. All the data would go into Excel files, which we needed to manage. With StoreSpace®, we go online to digitise and clean up our stores, which means our store data is getting cleaner and more accurate.”

– Norman Sim, NTUC FairPrice

StoreSpace® also allows FairPrice to digitise and track in-store assets and promotional spaces. Fixtures like promotional stands, pallets, and event areas are assigned unique identifiers and uploaded to StoreSpaceOnline, providing a centralised inventory. This reduces manual tracking effort and ensures all store assets are consistently monitored.

Fast, accurate data extraction

Ongoing support and collaboration

The successful adoption of any new system depends on reliable support. FairPrice credits the StoreSpace® support team for helping the transition run smoothly:

“The StoreSpace® support team are very efficient. For example, despite the time difference between Singapore and the UK, the replies are very fast, and the instructions are very clear.”

– Zhi Xuan, NTUC FairPrice

By digitising store layouts and asset inventories, FairPrice has reduced manual effort, improved data accuracy, and gained actionable operational insights. While store plan maintenance was historically viewed as an arduous task, it has now become central to modern retail decision-making. Store planning has become faster, more reliable, and highly visual, supporting a smarter, more efficient retail strategy.

To find out how StoreSpace® can help your retail business optimise sales and improve customer satisfaction, please get in touch.